I always recommend the client set a regular lesson slot at the same time each week. This works well in that it helps insure availability for a lesson slot. However, things do happen and there are times you will need to reschedule or even cancel.
If You Need to Cancel Your Lesson
NEW AS OF JANUARY 15, 2018. The 502 Facility now requires me to charge those clients that cancel within 24 hours of the scheduled lesson a fee of $8.00.
If you need to cancel prior to the 24 hour time frame please email me at firstname.lastname@example.org
If you need to cancel inside the 24 hour time frame please text or call me at 502-262-9195.
Due to this policy, if you do not confirm your lesson I will cancel your lesson to insure a rental fee is not applied. If your lesson is cancelled by mistake please contact me ASAP and I will reactivate the lesson.
If You Need to reschedule just contact me as soon as possible.
Note: I do not charge the client any late or cancellation fee’s but if the client is repetitively misses or reschedules lessons, I will recommend w remove the client from a regular schedule and only schedule when available.
No-Shows: If you just do not show for the lesson I will send you a reminder that I had us scheduled for a lesson and, according to my records, you didn’t show. I know there are times that there are communication break downs so, if that is the case, please let me know so we can correct that problem. Again, I will not charge the client for a no-show but repetitive “no-shows” may require me to no longer add the client on my schedule.