Cancellation/Reschedule Policy

I always recommend the client set a regular lesson slot at the same time each week.  This works well in that it helps insure availability for a lesson slot.  However, things do happen and there are times you will need to reschedule or even cancel. 

If You Need to Cancel Your Lesson

  • NEW AS OF JANUARY 15, 2018.  The 502 Facility now requires me to charge those clients that cancel within 24 hours of the scheduled lesson a fee of $8.00.

    • If you need to cancel prior to the 24 hour time frame please email me at holly@lessonswithholly.com​

    • If you need to cancel inside the 24 hour time frame please text or call me at 502-262-9195.

Due to this policy, if you do not confirm your lesson I will cancel your lesson to insure a rental fee is not applied.  If your lesson is cancelled by mistake please contact me ASAP and I will reactivate the lesson.

If You Need to reschedule just contact me as soon as possible.

Note:  I do not charge the client any late or cancellation fee’s but if the client is repetitively misses or reschedules lessons, I will recommend w remove the client from a regular schedule and only schedule when available.

No-Shows:  If you just do not show for the lesson I will send you a reminder that I had us scheduled for a lesson and, according to my records, you didn’t show.  I know there are times that there are communication break downs so, if that is the case, please let me know so we can correct that problem.  Again, I will not charge the client for a no-show but repetitive “no-shows” may require me to no longer add the client on my schedule.