Cancellation/Reschedule Policy

I always recommend the client set a regular lesson slot at the same time each week.  This works well in that it helps ensure availability for a lesson slot.  However, things do happen and there are times you will need to reschedule or even cancel. 

If You Need to Cancel Your Lesson

  • Please cancel AT LEAST 24 hours ahead of your scheduled lesson and even earlier if possible.  That gives me the ability to adjust my schedule and possibly reschedule someone for that time slot.

  • At this time there are no cancellation fees if cancel late.  (inside the 24 hours)  However, repeated late cancellations may require some sort of adjustment as it does represent a financial loss on my end with no ability to replace it. 

    • To cancel, you have a few options:

    • Go to the email that you received for that particular lesson and click on "Change/Cancel Appointment"  Button (It should be in red).

    • Contact me via email, text, or call and I will cancel the lesson for you.

    • IMPORTANT:  If you need to cancel on the day of the lesson please text me as the software will not permit a lesson to be canceled on the day of the lesson through the email.  (Text me at 502-262-9195)

 

No-Shows

f you just do not show for the lesson I will send you a reminder that I had us scheduled for a lesson and, according to my records, you didn’t show.  I know there are times that there are communication will breakdown so, if that is the case, please let me know so we can correct that problem.  Again, I will not charge the client for a no-show but repetitive “no-shows” may require me to no longer add the client on my schedule.

Discontinuing Lessons

If you have decided to discontinue lessons or Lessons With Holly I would love to hear reasons as they do help me improve my services.  I have a quick three questions survey that is completely anonymous that I would love for you to take if you have decided to stop lessons completely or just with me.  Click here to take this survey

Scheduling Recurring Lessons

This is the very best way to schedule but you will need to contact me as the software won't allow you to do recurring lessons.