Portal Troubleshooting

Okay, you are having some trouble with your Lesson Portal.  This is your first stop to help make this as easy as possible.  Let's just start with the basics:

TO LOG IN

  1. Go to your Lesson Portal Login Page(This will open the page on a new tab)

  2. You will be asked to enter your email address.  This is probably the same email that is used to send you lesson notifications.

  3. Enter your Password.  

IF YOU DON'T KNOW YOUR EMAIL ADDRESS

  1. If you are receiving a receipt for your lessons that will probably be the email to use.  

  2. If you still need help with your email then just email me and I will let you know what it is.  Give me a few days, please.

IF YOU DON'T KNOW YOUR PASSWORD

  1. Click on the word "(forget?) and you will be asked to enter your email address to RESET your password.

  2. Once you reset it, you can login with this new password.

  3. If you still need help or prefer me to reset it, email me that request and I will reset it with a generic password but you will need to change it once you login.  

PLEASE REMEMBER THAT I WILL NEVER ASK FOR YOUR PASSWORD SO NEVER GIVE IT TO ANYONE

TO CHANGE YOUR PASSWORD ONCE YOU LOG IN

  1. Click on the link, "Account Settings", at the top right next to your name.  This will take you to a screen that will enable you to:

    1. Change your name​

    2. Change your email login

    3. Change your Password.

  2. If you want to change your email please let me know as it will change some features. ​

  3. To change your password, just enter your current password that you used to just log in and then your new one below (twice).  This will be your new password.  

Are you still having difficulties?  Then, let's set up a time where I can walk you through everything on the phone.   CLICK HERE TO SCHEDULE A PERSONAL CONSULTATION ON THE PHONE.   Please have your computer nearby ideally but if you only use your phone to access the portal, please make sure you have that with you for this phone call.  We will schedule the session for 30 minutes but probably won't take much longer than 15 minutes.